tak11 Terms and Conditions

General Overview and Applicability

These terms and conditions ("Terms") govern the relationship between the tak11 platform ("Platform", "we", "our") and its users ("you", "user"). These Terms apply to the website, mobile version, and all services of tak11.

By registering on tak11, logging in, or using any service, you are considered to have fully read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please do not use the platform.

We reserve the right to amend these Terms at any time. Any changes will be published on this page and will take effect from the date of the change.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on the tak11 platform, you must be 21 years of age or older. Minors are not permitted to use this platform.

2.2 One Person, One Account

Each person may open only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and the associated deposited funds may not be returned.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information will be considered a violation of these Terms.

2.4 Account Security

You are fully responsible for your account password and login credentials. Account information should not be shared with any third party. If an unauthorized person accesses your account, notify our support team immediately.

Deposit and Withdrawal Policy

tak11 ensures convenient payment methods for users in Bangladesh. The terms for deposits and withdrawals are detailed below.

3.1 Deposit Terms

• Deposits may only be made from a payment account (bKash, Nagad, Rocket) registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• After each deposit is successfully completed, it will be automatically credited to your tak11 account.
• If you experience any issue with a deposit, contact us immediately via our 24/7 live chat.

3.2 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit.
• Applicable wagering requirements must be met before withdrawing funds earned from bonuses.
• If account verification is not completed, the withdrawal process may be delayed.
• In cases of suspicious activity, tak11 reserves the right to suspend or cancel withdrawals.

Bonus and Promotion Policy

4.1 Welcome Bonus

tak11 offers new members a 100% bonus on their first deposit, up to ৳20,000. To receive this bonus, a 15x wagering requirement must be completed.

4.2 General Bonus Terms

• Each bonus offer has its own terms — please read the relevant terms before accepting a bonus.
• Bonus funds cannot be withdrawn directly; wagering must be completed first.
• More than one account from the same household or the same IP address will not receive a bonus.
• If bonus abuse is suspected, the account may be investigated and suspended.
• tak11 reserves the right to modify, suspend, or cancel any bonus or promotion.

4.3 VIP Program

tak11's VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers a weekly cashback of up to 0.3%, the Silver tier up to 0.5%, and the Gold tier up to 0.8%. Tier upgrades are based on your activity and loyalty.

Prohibited Activities

The following activities are strictly prohibited on the tak11 platform and may result in permanent account closure if violated:

• Fraudulent activity, manipulation, or use of any software to gain an unfair advantage.
• Using the platform for money laundering purposes.
• Abusing the bonus system or collecting bonuses through multiple accounts.
• Attempting to access another user's account without authorization.
• Exploiting technical vulnerabilities or bugs in the platform to gain an unfair advantage.
• Abusive or harassing behavior toward other users or staff.
• Operating an account under a false identity or gaming on behalf of a third party.

Account Verification and KYC

tak11 reserves the right to verify the identity of users to ensure the security and transparency of its platform. This process is known as KYC (Know Your Customer).

• A copy of your National ID (NID) or passport may be requested for verification.
• Additional documents may be requested to confirm ownership of a payment method.
• If verification documents are not provided within the specified time, the account may be temporarily restricted.
• Your personal information is stored and processed in accordance with our privacy policy.

Betting and Gaming Rules

7.1 Validity of Bets

A bet once confirmed generally cannot be changed or cancelled. Bets placed based on odds or results incorrectly displayed due to a technical error may be considered void.

7.2 Game Results

All game results are determined through a random number generation (RNG) system or a live dealer setup. In any dispute over a game result, tak11's system logs will be considered the final evidence.

7.3 Sports Betting

Betting on cricket (including BPL, T20, IPL), football, kabaddi, and other sports is subject to applicable rules. If a match is abandoned or suspended mid-way, the applicable sports betting policy will be followed.

Responsible Gaming

tak11 believes in responsible gaming and helps users set their own limits. We provide the following tools:

• The ability to set personal deposit limits (daily, weekly, or monthly).
• Temporary break or self-exclusion facility.
• The ability to review betting history and activity.
• Information and guidance on responsible gaming.

If you feel you have a gaming problem, please visit our Responsible Gaming page or contact us via our 24/7 live chat.

Privacy and Data Protection

tak11 keeps your personal and financial information secure through SSL encryption technology. We never sell your payment information to third parties.

To learn how your personal information is collected, used, and stored, please read our Privacy Policy.

• Your information is used solely for the operation and improvement of the service.
• Information may be used to prevent fraud and to meet legal obligations.
• You may contact our support team at any time to review or correct your information.

Account Closure and Restrictions

10.1 Closure at the User's Request

You may close your account at any time by contacting our support team. Before closure, all active bets must be settled and any available balance may be withdrawn (subject to applicable terms).

10.2 Closure or Restriction at tak11's Initiative

tak11 reserves the right to restrict, suspend, or close an account in the following circumstances:

• If any provision of these Terms is violated.
• If evidence of fraudulent, illegal, or suspicious activity is found.
• If an account is found to have been opened with false information.
• If verification documents requested are not provided within the specified time.
• Due to legal or regulatory requirements.

Limitation of Liability

tak11 makes every effort to operate a safe and fair platform. However, our liability is limited in the following cases:

• If a game is interrupted mid-way due to internet disconnection or a third party.
• If loss occurs due to a problem with your device or software.
• If loss occurs due to the leaking or theft of your own account credentials.
• Events beyond our control (force majeure) — such as natural disasters or government restrictions.

In any circumstance, tak11's total liability will not exceed the amount deposited in the relevant user's account.

Dispute Resolution

In the event of a dispute or complaint, please first attempt to resolve it through our 24/7 live chat or by email at [email protected].

• After a complaint is submitted, an initial response is generally provided within business days.
• Complex matters may require additional time for more thorough investigation.
• During an investigation, the relevant account may be temporarily restricted.
• tak11's decision will be considered final and binding.

Contact & Support

Contact us for any questions or assistance regarding these terms and conditions or the tak11 platform:

• 24/7 live chat support — in Bengali, at any time.
• Email: [email protected]

For more details, visit our FAQ page.